Technical Support
Support
HOW CAN WE HELP?
Urgent Support
Need help? Get in touch with our team directly.
Email Us: support@logistical-software.co.uk
Call Us: +44 (0)1708 691 011
Feature Request
For feature requests please send us as much deatil
as possible about the feature using the email link below
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Common Errors
Please see below common errors
3343 - Your database is locked into a protection mode to prevent damage and will require fixing by our support team ASAP to resolve.
3051 - This error means the job is being locked by another user please get everyone to log out and back in this will clear this error.
Error 52 – Bad file name – check network and see if server machine holding the database is running.
94 - Invaild use of null please contact support.
429 - Active X error please contact support.
Unable to print preview or email from our cloud solutions - Make sure LS Remote App Client is running. Shortcut will be on desktop to reload
Outlook unable to connect - Restart the PC. This happens often due to pending windows updates that need to installed upon restarting the device.
Outlook Mailbox Full - You need to delete any emails you do not need and empty deleted items and junk folders, then give us a call and we can assist with archiving emails. You also have the option of extending storage via an Online Archiving license.
Outlook Asking for you to sign in or MFA prompt - You May need to give us a call to assist with reactivating MFA if you do not have the password and Microsoft Authenticator on your mobile phone.
Frequently Asked Questions
Q - Can we export managment reports to excel?
A - Yes you can
Q - Are your systems Cloud based?
A - Yes
Q - How do I attach documents?
A - Use the paperclip on Fastfreight/Roadfreight you can either drag and drop or select via file explorer
Q - Where to I enter shipping line booking references?
A - In Exports go 4th screen customs and shipment details screen look for flight No./Ship. Ref., Date field fill in there.
Q - Address cannot add a contacts to an address as it is greyed out?
A - First make sure the address you wish to add contact has a company id number (click save button to create one if needed). Then click the contacts button (Has two blue people on it), This will bring up Contacts screen. Press Ctrl+N to create a new line and enter your contact details. Press Ctrl+S to save. Repeat if necessary or escape to come out of screen.
Q - How do I create a charges to our customers for a group invoice?
A - Take note of the customer address id in the job (making sure all the jobs have the same one). Then Enter the charges for each job in the job input (Haulier Details screen) but do NOT PRESS the Create/Update invoice button on each job. Now go into finance menu from main menu and select Group invoice Create a new Invoice using the new button. Click the find button against the invoice to field to find you customer or enter the id no and press enter. The jobs will appear in the top grid- [Available jobs] (Charges not allocated to a invoice), then double click each of or your job charges one at a time and it will put them into the bottom grid –[Jobs to be invoiced] and once you have all your jobs selective press save or print button to create your invoice.
Q - Can I attach POD to jobs in the Fastfreight system
A - Yes we can do this by 2 ways use the paperclip button and attach docs that way or you can scan docs to the system via the scanner button in job imputs screen.
Q - In management reports how to select a specific customer jobs on a report?
A - Once you have selected your report date range etc. Put your cursor into the Client/Supplier field Press Ctrl+F to bring up address book find screen and find your customer and select. Once selected it will display the name beside the field and the address book it in the field. Print/view your report to see.
Q - What accounts packages can your product link too.
A - We can send files to SAGE line 50, Sage One, Sage 100 and 200, Xero and Quickbooks to name a few.
Q - How do I find a stock code in the stock in detail screen?
A - Put your cursor onto the description field and press Ctrl+F and it will display your Stock code minimum stock code screen to find it.
Q - I am try to add a completely new stock\stock code from the stock in screen is this possible?
A - Yes put your cursor onto the description screen Press Ctrl +N This will take you directly tot eh stock items screen and it will ask you for the new stock code.
Emergency Conact
For maintenance paying clients only, if you are experiencing issues outside of our office hours please call our emergency number: +44 7943 147 895