Support Services

Our Team

Our friendly and knowledgeable Support Team will ensure that any issues which disrupt normal functioning of your systems are dealt with and managed in a timely and professional manner giving you the assistance you need to keep your Logistical Software Products running. We can work remotely on your systems to fix any problems, give you quick simple advice to enable you to fix easier issues or visit your premises if need be.

Contacting us couldn't be easier give us a call +44 (0)1708 691 011, e-mail us or use the Contact Us form to give us details, whichever you prefer.

Maintenance

Our Maintenance Contracts will provide assistance for any issues with our software and its related communications. They represent cost effective solutions with volume discounts for multiple licence Maintenance in many cases. Software updates and occasionally whole new versions are available under contract adding value to already competitive deals. Call us to find out more.

Many common hardware and software problems can be prevented with regular checks and Maintenance procedures. With quarterly system checks and an annual deeper Maintenance run, our resident experts can keep any issues to a minimum as part of your Maintenance Contract.

Licencing

We offer a variety of licensing and purchasing options together with flexible payment terms to suit your requirements. Please contact us for further details.

Our Team's handling of the majority of issues raised will be immediate with all remaining support tickets logged acknowledged and responded to within 24 hrs of the initial contact being made. We have mobile engineers available daily and depending on the extent of the issue most issues are resolved very quickly with minimal downtime and disruption.

Below please find a summary of the cover which is provided by the Maintenance Contracts and what you can expect will be delivered from our services.

We offer our Clients a one-stop-shop for all IT requirements and our Maintenance Contracts and support service can be extended to include all of your IT needs beyond Logistical Software products.

Contract Enhancement

We can assist with ensuring you have your I.T. Support infrastructure in place and our Maintenance Contracts will also allow you to expand to include further equipment if required without unneceesary complications whilst retaining all services.